Privacy Policy

This page is maintained by the City Government of Tayabas — Office of the City Mayor, ICT Section — to explain how personal information is handled on the Tayabazen Digital Platform, including the TAYABAZEN Mobile Application, official website, and related digital services.

1. Introduction

The City Government of Tayabas, through the Office of the City Mayor – ICT Section, is committed to protecting the privacy and personal information of users of the Tayabazen Digital Platform, including the Tayabazen Mobile Application, official website, and related digital services.

This Privacy Policy explains how personal information is collected, used, stored, and protected when individuals access or use the Tayabazen Digital Platform.

By using the Tayabazen Mobile App or accessing related services, users acknowledge and agree to the practices described in this Privacy Policy.

2. About the Tayabazen Digital Platform

The Tayabazen Digital Platform is the official digital ecosystem of the City Government of Tayabas, designed to provide residents, businesses, and visitors with convenient access to government information, programs, and digital services.

Services available through the platform may include:

• Citizen registration and digital identification
• Access to local government services and applications
• Submission of permits, requests, or documents
• Access to announcements and public information
• Notifications regarding city programs and advisories

3. Information We Collect

To provide digital government services effectively, the Tayabazen Digital Platform may collect the following information.

Personal Information

• Full name
• Residential address
• Email address
• Contact number
• Date of birth
• Tayabazen Citizen Number (TCN)
• Other information required for specific government services

Account Information

• Username and password
• Account identification number
• Login activity information

Device and Technical Information

• Device type and model
• Operating system version
• IP address
• Application version
• System logs and crash diagnostics

Optional Information

• Uploaded documents
• Business information for permit applications
• Location information when required for service functionality

4. How We Use Your Information

Information collected through the Tayabazen Digital Platform is used solely for legitimate government purposes, including:

• Providing digital services of the City Government of Tayabas
• Processing applications, permits, and service requests
• Verifying user identity and managing accounts
• Communicating official announcements and notifications
• Improving system performance and user experience
• Ensuring system security and preventing fraudulent activities

5. Sharing of Information

The City Government of Tayabas does not sell personal information to third parties.

Information may only be shared with:

• Authorized offices within the City Government of Tayabas
• National government agencies when required by law
• Authorized service providers supporting the Tayabazen Digital Platform
• Law enforcement authorities when required by applicable laws

All data sharing shall comply with applicable government regulations and data protection policies.

6. Data Security

The City Government of Tayabas implements appropriate technical and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Secure authentication systems
• Encryption of transmitted data (HTTPS)
• Access control for authorized personnel
• System monitoring and security auditing

While reasonable safeguards are implemented, no electronic system can guarantee absolute security.

7. Data Retention

Personal information collected through the Tayabazen Digital Platform will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and government records management regulations.

When information is no longer necessary, it will be securely deleted, anonymized, or archived.

8. User Rights

Users of the Tayabazen Digital Platform have the right to:

• Access their personal information
• Request correction of inaccurate or outdated information
• Request deletion of their account and associated personal data
• Withdraw consent for certain data processing activities where applicable

Requests may be submitted through the contact information provided in this policy.

9. Account Deletion

Users of the Tayabazen Digital Platform may request deletion of their Tayabazen account and associated personal data at any time.

How to Request Account Deletion

• Through the Tayabazen platform or official website; or
• By sending an email request to the ICT Section.

Email Address: ict@tayabas.gov.ph
Subject Line: Tayabazen Account Deletion Request

The request should include:

• Full Name
• Registered Email Address
• Tayabazen Citizen Number (if available)

Processing of Deletion Requests

Upon verification of the request, the City Government of Tayabas will:

• Deactivate the Tayabazen account
• Remove or anonymize personal information associated with the account
• Disable access to Tayabazen digital services

Requests are typically processed within ten (10) working days.

Data That May Be Retained

Certain information may be retained when necessary for:

• Compliance with government record-keeping requirements
• Legal obligations
• Security and fraud prevention
• Completed government transactions

Any retained information will be securely stored and used only for lawful purposes.

10. Children's Privacy

The Tayabazen Digital Platform is intended for general public use. Personal information from minors may only be collected when necessary for government services and may require parental or guardian consent in accordance with applicable laws.

11. Third-Party Services

The Tayabazen Digital Platform may integrate with external platforms or services operated by government agencies or authorized service providers. These services may have their own privacy policies.

The City Government of Tayabas is not responsible for the privacy practices of third-party platforms.

12. Compliance with Data Privacy Laws

The City Government of Tayabas adheres to applicable data protection regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

Personal information collected through the Tayabazen Digital Platform shall be processed only for legitimate government purposes and in accordance with applicable data protection laws and government policies.

13. Changes to this Privacy Policy

The City Government of Tayabas may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or improvements to the Tayabazen Digital Platform.

Users are encouraged to periodically review this page for updates.

14. Contact Information

For questions, requests, or concerns regarding privacy and personal data protection, users may contact: